Samsung and Google repair Microsoft Intune Android 13 enrollment challenge

Samsung and Google repair Microsoft Intune Android 13 enrollment challenge

Microsoft has confirmed in the present day that Samsung and Google have fastened an Intune enrollment challenge affecting Galaxy S22 smartphones operating Android 13.

Microsoft Intune is a cloud-based service that helps enterprise admins handle Home windows, Android, macOS, iOS, and iPadOS apps and gadgets.

Admins may also use it to simply implement device-specific insurance policies for customers who entry proprietary knowledge utilizing private or company-owned gadgets.

Reboot required for profitable enrollment

On affected S22 gadgets, Android customers can’t full enrollment in the event that they create a Work Profile for Deliver Your Personal Gadget (BYOD) provisioning.

When attempting to enroll the gadget, customers will see a “Cannot setup gadget. Contact your IT admin for assist.” error adopted by a second “Unable to create Work Profile.” message.

“S21 and S22 gadgets are confirmed to be affected, however influence on different fashions could also be doable,” the Intune Assist Crew stated on Wednesday.

Admins are suggested to inform customers experiencing this identified challenge to reboot their personally-owned gadgets earlier than making an attempt to enroll them, which ought to mechanically obtain the Android Gadget Coverage app required for the enrollment to complete efficiently.

If the problem isn’t resolved after a tool restart, customers ought to manually set up the Android Gadget Coverage app, reboot once more, and restart the enrollment course of.

Concern resolved with server-side repair

Samsung has additionally issued a assist doc describing the problem and confirming that this was addressed through a server-side patch.

“A server-side repair has been offered. To resolve the problem, reboot the gadget earlier than enrollment,” Samsung stated.

“If the problem persists after reboot, set up the Android Gadget Coverage app from the Google Play Retailer earlier than continuing with enrollment.”

Microsoft is investigating one other Intune enrollment bug that forces Android Enterprise absolutely managed Samsung Galaxy gadgets operating Android 11 and later into non-compliant states after a tool restart or a managed replace is utilized.

The corporate additionally resolved a difficulty that brought about Intune-enrolled Samsung gadgets utilizing a piece profile to expertise e-mail and VPN connectivity issues resulting from lacking certificates after an Android 12 improve.